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How do you order with us
You can do this in 5 steps:
- Step 1: Shopping cart
Place your item(s) in your shopping cart and proceed to the checkout.
- Step 2: Address information
Enter your address information (if you are already logged in, skip this step).
- Step 3: Shipping method
Choose what suits you best: shipping or pickup. At the shipping methods you choose one of our shipping methods such as PostNL or UPS.
Do you prefer to pick up your order? Then choose to pick up in The Hague.
- Step 4: Payment method
Choose a way to pay. We offer several payment options, further down this page you can find more information.
- Step 5: Confirm your order
Click the "Buy" button to confirm your order. You will be redirected to our payment provider to pay for the order.
We always try to process orders as quickly as possible. In exceptional cases it may not be possible to process an order immediately. In that case a staff member will contact you.
You will receive at least three email messages from us regarding your order:
- After placing the order you will receive an order confirmation. We recommend that you check the information in this confirmation carefully and contact us immediately (by phone) if something is not right.
- When your order is shipped or ready to be picked up you will receive an email with the appropriate information. If you have chosen a traceable shipping method, this e-mail will also contain your tracking code.
- You will receive the invoice in PDF format at the end of the afternoon on the day of shipment.
You can place your order through the webshop and pick it up at our collection desk in The Hague. For our address and opening hours see our contact page.
When your order is ready you will receive a pickup confirmation from us by e-mail. We kindly ask you to wait until you have received this confirmation.